Core Banking Support Officer

Posted : 20/06/2024 - Closing Date : 21/07/2024

• To manage, maintain, and administer end-of-day (EOD), month-end, and year-end processes in core banking.
• To ensure EOD/EOM and EOY are smoothly executed and ready for the next business day.
• Monitor, assign issues over the Helpdesk system and coordinate the respective team, provide on-site support to users if needed.
• Contact and escalation as a first point of trouble shooting all EOD-related issues
• Understand and execute the EOD, EOM, and EOY checklists, procedures, and guidelines.
• Install, configure, and troubleshoot the Core Banking application pre-requisite.
• Resolve EOD/EOM and EOY issues and notify the appropriate party.
• Maintain and track all CBS issues and follow up with the respective support team.
• Data extraction for the Biz Team as per request
• Learn, support, and coordinate the user during the simulation of the issue.
• Update and report the issue status to the supervisor.

• Bachelor’s degree in computer science or related fields.
• Experience with the core banking system: control users in CBS, support, and solving issues in the core banking system.
• Core banking system management, support daily transactions, and report extraction from CBS.
• Willingness to learn new software systems.
• Good communication skills in English.
• Strong commitment to work under pressure and the ability to work independently in a team spirit.

• Appropriate salary according to the labor market
• Annual salary increase, good performance bonus, seniority bonus
• Receive allowance for childbirth of employee or employee's wife
• Receive other allowances on health, education, capacity building, uniforms, daily meals, overtime, etc.
• Get accident and health insurance from private companies and NSSF
• Work 5 days a week (Monday to Friday)
• Receive annual leave and national holiday according to the Royal Government's sub-decree
• Get a lot of training opportunities.